The government launched healthcare.gov site has been scrutinized in every way since it’s launch. Healthcare.gov is one of the most unique launches in history in that it was a new site, solving a new problem that has a realistic user base of the entire population of the United States all likely to visit on launch day. This is an unheard of launch for a web system. User base didn’t grow over years, it was instantaneous.
Due to the high profile nature of this site, the process which lead to it’s unsuccessful launch has been reflected on by the government, industry experts and the community at large. Read some of these articles that articulate how agile methodologies could have discovered and resolved many of these issues.
- Don’t Go Chasing Waterfalls: A More Agile Healthcare.gov – The New Yorker
- The way government does tech is outdated and risky – Washington Post
- Where Did HealthCare.gov Go Wrong? Let’s Start with “Everywhere” – Smartbear
- 6 Software Development Lessons From Healthcare.gov’s Failed Launch – Computer World